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CITY HYDRAULICS PRIVACY POLICY
 

City Hydraulics (Shaybec Automotive Pty Ltd), (in this Privacy Policy referred to as ‘City Hydraulics’, ‘we’, ‘us’ and ‘our’) is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), ) and the Australian Privacy Principles (APPs), which are part of Australian privacy law). This Privacy Policy sets out how we handle personal information.

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Introduction
 

City Hydraulics (Shaybec Automotive Pty Ltd) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our hydraulic services and purchase products such as high-pressure hydraulic hoses, fittings, pumps and cylinder services.

 

Information We Collect
 

We collect personal information that is necessary for providing our services and conducting our business activities. The information we collect may include:
 

  • Contact details (e.g., name, email address, phone number).

  • Service-related information (e.g., equipment information, repair history).

  • Financial information (e.g., payment details and billing address).

  • Business-related information (e.g., company name, industry, and business operations).
     

This information is recorded, used, and protected in accordance with applicable data protection laws and this privacy policy.

 

How We Collect Information and what we use it for
 

We collect personal / company information in the following ways:
 

  • Directly from you, when you provide it via forms, emails, phone calls, or service requests.

  • Automatically via our website, through cookies and analytics tools.
     

We use your personal / company information to:
 

  • Provide and deliver products and services you request or have expressed an interest in.

  • Process payments and manage billing.

  • Communicate with you about your services, orders, and customer support requests.

  • Conduct fraud screening and prevention.

  • Keep records for business operations and compliance.

  • Track activity on our digital platforms to improve you user experience.

 

How We Use Your Information
 

We use your personal information to:
 

  • Provide and deliver hydraulic hose, cylinder, and pump services.

  • Process payments and manage billing.

  • Communicate with you about your services, orders, and customer support requests.

 

Disclosure of Information
 

We do not sell your personal information to third parties. However, we may disclose your personal information to the following:
 

  • Third-party service providers who assist in delivering our services, such as for hydraulic services and repairs.

  • Law enforcement or regulatory authorities when required by law.
     

We ensure that third-party service providers handle your personal data in accordance with applicable data protection regulations.

 

Data Security – How We Protect Your Information
 

We take reasonable steps to protect your personal/company information from unauthorized access or misuse. This includes secure data storage, encryption, and restricting access to authorized personnel only.

 

Cookies and Tracking Technologies
 

Our website uses cookies to improve your experience. Cookies help us analyze web traffic and enhance the user experience. You can choose to disable cookies through your browser settings; however, doing so may impact some features of our website.

 

Access and Correction of Personal Information
 

You have the right to request access to the personal information we hold about you. You can also request corrections if the information is inaccurate. To make a request, please contact us at admin@cityhydraulics.com.
 

Data Retention
 

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
 

Changes to the Privacy Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.

 

How to Contact Us About Your Personal Data or This Privacy Policy
 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
 

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